Returns and refunds
Refund and Returns Policy:
At R&R Beauty Aesthetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy to ensure your peace of mind.
Returns Eligibility:
Please note that due to hygiene reasons, we are unable to accept returns for any liquids or adhesives. Additionally, all other products must be returned within 14 days of the delivery date to be eligible for a refund.
Return Process:
To initiate a return, please follow these simple steps:
- Contact our customer service team at [insert email address] to request a return authorization.
- Pack the item securely in its original packaging, ensuring it is in unused and resalable condition.
- Include a copy of your original order invoice or packing slip in the package.
- Ship the item back to us at your expense, using a tracked shipping method. We recommend obtaining a tracking number, as we cannot be held responsible for lost packages.
- Once we receive the returned item and verify its condition, we will process your refund.
Refund Policy:
Upon receiving your returned item and verifying its condition, we will issue a refund for the purchase price of the item, excluding any shipping charges. Please note that the buyer is responsible for all return shipping costs.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement or refund.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please don't hesitate to contact our customer service team at [insert email address]. We're here to assist you every step of the way and ensure your satisfaction with your R&R Beauty Aesthetics experience.
1. Acceptance of Terms:
Please carefully review these terms and conditions before using our website. Your continued use of this website signifies your acceptance of these terms. If you do not agree to any part of these terms and conditions, please discontinue use of this website immediately.
2. Shipping and Delivery:
At R&R Beauty Aesthetics, we strive to provide timely and reliable shipping services for all our customers. However, it's important to note that all shipping options provided are not guaranteed time services. While we make every effort to ensure prompt delivery, delays may still occur due to various factors beyond our control.
We want to highlight that R&R Beauty Aesthetics cannot be held responsible for any lost, stolen, damaged, misplaced, or delayed shipments or orders. In the unfortunate event of such issues, we will do our utmost to assist you. However, it is the customer's responsibility to open a claim or investigation with Royal Mail for any noted issues regarding their shipment.
3. Customer Responsibility:
We advise all customers to thoroughly review and understand our shipping policies and procedures before placing an order. It is important to acknowledge that while we strive to provide accurate delivery estimates, unforeseen circumstances may lead to delays in package arrivals. As such, customers are encouraged to anticipate potential delays and plan their orders accordingly.
4. Disclaimers:
Please note that R&R Beauty Aesthetics does not assume liability for any delayed packages. While we endeavor to provide the best possible shipping experience for our customers, external factors such as weather conditions, postal service delays, or customs processing may impact delivery times. We appreciate your understanding and cooperation in such situations.